Returns and Substitutions

WARRANTY AND SUPPORT PROGRAM

We at WeWOOD are passionate about creating a positive shopping experience. If you are not satisfied with your purchase or you need assistance on your WeWOOD product, we will do everything within reason to solve the situation. Please find below our return policy.

RETURN AND SUBSTITUTION OF ITEMS PURCHASED ON ONLINE SHOP

If you purchased a WeWOOD product on one of our websites it/fr/global.we-wood.com but you are not satisfied with your order, you can ask for a substitution or for the refund of the product within 15 days from the purchase date on our website. In order to do so, please fill out this "Return form". Please send the item by post and write on the Return form "return for reimbursement" or "for replacement with.......". As soon as we will receive it, we will either replace the item or issue the credit note and reimbursement.

IF YOU HAVE ANY PROBLEM WITH YOUR WeWOOD DON'T GO BACK TO THE STORE!

Return Policy

WHAT SHOULD I DO IF I NEED A VERY EASY REPAIR?

If you know a trustful watchmaker or you are good at manual activities and can repair your watch by yourself, you can save the time necessary to send your watch to our Assistance Center: you can send an e-mail to [email protected] specifying the style of your watch and the parts you need, but also your contact details such as name, surname, shipping address (if different than your residence), mobile number.


Before sending back the product, please check the warranty sheet included in the original package. In case you lost the warranty please refer to the one on our website.

If you have the right to benefit of the warranty you will have your product repaired or replaced for free. Transportation to the Assistance Center are at client charge. 
In the case the damage is not covered by the WeWOOD warranty, transportation costs to/from the Assistance Center and repair costs will be at customer expenses.
In the case the damage is covered by the Special Care Support Program (within 15 days from the purchase), transportation charges from/to the sender and repair costs are entirely at WeWOOD expenses (only if shipping by WeWOOD affiliated couriers: SDA courier for Italy, DHL courier for abroad).
Fill out the online “Return Form” and press “INVIA”.
Print the Return Form and follow the instructions to return the watch. Shipping Address is at the bottom of the Return Form
Please ship all requested information to the Support Center along with your watch, including filled Return Form.

Customers are responsible for any extra duties, taxes, or shipping fees that may be charged by their specific locality.


If you have any questions please feel free to contact the Support Center:

email[email protected]

tel: +39.0573.803965 - ext. 204

skype: repairsfratellidiversi

Note: If shipping to Italy from one of the following countries:

Albania, Altana, Armenia, Bosnia, Croatia, Georgia, Iceland, Kosovo, Macedonia, Moldavia, Montenegro, Norway, Russia, Serbia, Switzerland, Turkey, Ukraine. Make sure to print, fill out this form PROFORMA and send it along with the package. The form has to be on the outside of the package so it can be read. To receive the parcels from the above mentioned countries, the customs requires high charges (usually from 26 to 55 €) that will be debitated to the client.

If your WeWOOD is not covered by our warranty policy anymore but you need a repair, you can consult our repair price list to consult our repair prices.