WARRANTY AND SUPPORT PROGRAM
We at WeWOOD are passionate about creating a positive shopping experience. If you are not satisfied with your purchase we will do everything within reason to remedy the situation. Below is our return policy.
IF YOU HAVE ANY PROBLEM WITH YOUR WeWOOD DON'T GO BACK TO THE STORE!
Before sending back the product, please check the warranty sheet included in the original package. In case you lost the warranty please refer to the one on our website.
If you have the right to benefit of the warranty you will have your product repaired or replaced for free. Transportation to the Assistance Center are at client charge.
In the case the damage is not covered by the WeWOOD warranty, transportation costs to/from the Assistance Center and repair costs will be at customer expenses.
In the case the damage is covered by the Special Care Support Program, transportation charges from/to the sender and repair costs are entirely at WeWOOD expenses (only if shipping by WeWOOD affiliated couriers: SDA courier for Italy, DHL courier for abroad).
Fill out the online “Return Form” and press “INVIA”.
Print the Return Form and follow the instructions to return the watch. Shipping Address is at the bottom of the Return Form
Please ship all requested information to the Support Center along with your watch, including filled Return Form.
Customers are responsible for any extra duties, taxes, or shipping fees that may be charged by their specific locality.
How to proceed to make a return:
WHAT SHOULD I DO IF I NEED A VERY EASY REPAIR?
If you know a trustful watchmaker or you are good at manual activities and can repair your watch by yourself, you can save the time necessary to send your watch to our Assistance Center: you can send an e-mail to [email protected] specifying the style of your watch and the parts you need, but also your contact details such as name, surname, shipping address (if different than your residence), mobile number.
REMIND: Please remind that e-mails without the above mentioned information will not be taken into consideration
If you have any questions please feel free to contact the Support Center:
email: [email protected]
Note: If shipping to Italy from one of the following countries:
Albania, Altana, Armenia, Bosnia, Croatia, Georgia, Iceland, Kosovo, Macedonia, Moldavia, Montenegro, Norway, Russia, Serbia, Switzerland, Turkey, Ukraine. Make sure to print, fill out this form PROFORMA and send it along with the package. The form has to be on the outside of the package so it can be read. To receive the parcels from the above mentioned countries, the customs requires high charges (usually from 26 to 55 €) that will be debitated to the client.
If your WeWOOD is not covered by our warranty policy anymore but you need a repair, you can consult our repair price list to consult our repair prices.